Return & Refund policy

At FLEXX CART, we are proud of the quality and comfort of our footwear. We want you to shop with complete confidence, so we have made our return process clear and easy to follow. If your new shoes don’t perfectly fit your style or comfort needs, our support team is ready to help you out without any hassle.

1. 30-DAY RETURN WINDOW You have 30 days from the date your order is delivered to request a return or exchange. If more than 30 days have gone by since the delivery date shown on your tracking link, we sadly will not be able to offer you a refund or exchange.

2. ELIGIBILITY CONDITIONS FOR RETURNS For your return to be accepted, the product must be in the exact same new condition that you received it:

• Your shoes must be completely unworn, clean, and show no signs of outdoor use.

• All original tags, labels, and protective materials must still be attached.

• The items must be returned inside their original shoebox and outer packaging.

Note: Any items that show dirt, scuffs, wear and tear, or any kind of damage will not be accepted for a refund.

3. HOW TO INITIATE A RETURN To begin a return or exchange process, please follow these simple steps:

• Email our support team at Support@flexxcart.shop. Please include your Order Number and briefly explain why you are returning the item.

• Our team will review your email and send you the correct return address along with easy instructions on how to send the package back.

Important: Please do not ship your shoes back to the sender’s address without getting approval and a return guide from our support team first.

4. RETURN SHIPPING COST RESPONSIBILITY We like to keep things clear and fair for our customers. Here is how return shipping costs work:

• You will be responsible for paying your own shipping costs for returning your item unless you received a damaged or wrong product by our mistake. FLEXX CART cannot take responsibility for packages lost in the mail, so we highly recommend using a trackable shipping service.

5. ZERO RESTOCKING FEES At FLEXX CART, we do not like hidden fees or extra charges for our customers.

• Restocking Fee: $0.00 (We charge absolutely NO restocking, processing, or handling fees on any returned products).

6. PRODUCT EXCHANGES We know that finding the perfect shoe size and style is very important. If you want to exchange your purchase for a different size or color:

• Simply email us at Support@flexxcart.shop so we can check our current inventory and secure the right item for you.

7. REFUND PROCESSING TIMELINE After we receive and inspect your returned package, we will send you an email to let you know if your refund has been approved or rejected.

• Approval Status: If everything looks good, your refund will be processed right away.

• Refund Method: The money will be automatically sent back to your original payment method (e.g., Stripe/Visa, Mastercard, AMEX, or PayPal).

• Banking Timeline: Please allow up to 10 business days for the funds to appear in your bank account, as processing times can vary depending on your bank.

8. TRANSIT DAMAGE & INITIAL DEFECTS Please check your order carefully as soon as it arrives. If your shoes have any defects, tears, broken parts, or got damaged during shipping, please contact us at Support@flexxcart.shop within 48 hours of receiving them. Make sure to attach clear photos of the issue so we can quickly arrange a replacement or a full refund for you.

Contact Information For any questions regarding returns and refunds, please reach out to us: